Returns & Exchanges
At Blue Tokai Coffee Roasters, we strive to ensure your coffee experience is exceptional; however, due to the perishable nature of roasted coffee, we only accept returns on equipment and accessories within 7 days of delivery.
Initiate Request
Contact our customer support team at [email protected] within 48 hours of receiving your order if there are issues with quality or damage.
Verification Process
Provide your order ID along with clear photographs of the product and packaging to help our team validate the concern.
Package Preparation
For equipment returns, ensure the item is unused, in its original packaging, and includes all tags and manuals provided at the time of delivery.
Refund or Replacement
Once the returned item passes our quality inspection, we will initiate a replacement or process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing